FAQ
8mbets FAQ — Deposits, Withdrawals and Bonuses
From making your first deposit to withdrawing a bonus — this page has detailed answers to the most common questions about using 8mbets.
200% Welcome Bonus, up to ৳15,000
Minimum deposit ৳200
24/7 Live Chat Support
Browse by topic
Whether you are new to 8mbets or have been playing for a while, questions come up. After you log in to 8mbets, you may want to know how to make your first deposit, how the bonus works, or what to do if something goes wrong while playing on mobile — all of these topics are answered clearly in the five sections below. Each answer is written in line with 8mbets's actual policies so you can play with confidence. If you cannot find the answer to your question, you will find ways to contact our support team directly at the bottom of the page.
Mobile Use
Questions about playing 8mbets on your phone
Yes, easily. Open 8mbets in Chrome or Safari, then select "Add to Home Screen" from the browser menu. The icon will work like an app — no need to open the browser separately. This works on both Android and iOS.
Log back in to 8mbets once the connection is restored — the ongoing round or bet is usually saved on the server and will resume from where it left off. This is especially useful for slots and live casino games. If your mobile data is weak, it is better to switch to Wi-Fi before playing.
The 8mbets site is built to be mobile-friendly, so it runs well in any modern browser — Chrome, Firefox, or Safari. All features available on desktop are accessible on your phone: slot games, live casino, cricket betting, and payments. Live games may run slightly slower on older or low-end phones.
Both the 8mbets Android APK and iOS app are available through official channels. Do not download from any third-party app store — always follow the official path on our site to stay safe.
No, a separate account is not needed. A single 8mbets account lets you log in on a phone, tablet, or computer. Your balance, bonuses, and betting history remain the same across all devices.
Withdrawal of Funds
Answers to all questions about withdrawals
No. Withdrawals on 8mbets must always go to a bKash, Nagad, or Rocket number registered in your own name. If the name on the account does not match the name on the mobile wallet, the request may be rejected. This rule exists to protect your own funds.
The minimum withdrawal amount on 8mbets is ৳1,000. This minimum must be met when withdrawing via bKash, Nagad, or Rocket. Requests below this amount will not be accepted.
No, withdrawals on 8mbets are processed seven days a week, 24 hours a day. The money normally reaches your mobile wallet within 5 to 30 minutes. This timeframe stays the same at night and on public holidays.
Wagering requirements must be met before a bonus can be withdrawn. For the 8mbets welcome bonus, you need to wager the bonus amount 10 times. For example, if you deposit ৳1,000 you receive a ৳2,000 bonus, and you must place bets totalling ৳2,000 × 10 = ৳20,000 before withdrawing.
The option to cancel a withdrawal that is being processed is limited and depends on how quickly processing has started. If you need to cancel urgently, contact the 8mbets support team immediately via live chat.
Depositing Funds
Questions and answers on deposit methods and issues
Log in to 8mbets and go to the deposit page, select bKash as the payment method, and enter the amount. The minimum deposit is ৳200. Send the specified amount to the 8mbets bKash number shown on screen and submit the transaction ID — your balance will be updated shortly.
Deposits are normally completed within a few minutes. If your balance has not been updated after 15–20 minutes, contact 8mbets via live chat or email and provide your transaction ID, the number you sent from, and the amount. It will be verified and resolved promptly.
8mbets does not charge any separate fee for deposits. However, your bKash, Nagad, or Rocket account may apply its own send-money or payment charges when you make a transfer, which are entirely subject to that operator's own policy.
Currently, deposits on 8mbets can be made through three methods: bKash, Nagad, and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. The minimum deposit amount is the same for each method — ৳200.
Yes, the process is almost the same. Select Nagad on the deposit page, enter the amount (minimum ৳200), send the money to the Nagad number provided, and submit the transaction ID. Once 8mbets verifies it, the amount will be added to your balance.
Customer Support
How to get support and what to prepare
8mbets has two support channels: live chat (available on the site or app) and email. For immediate issues, live chat is the fastest option. If you want to write out a detailed description of a problem, use email.
Before speaking with 8mbets support, have the following ready: your account username or the mobile number used for registration; the date and time of the issue; the transaction ID or bet ID if applicable; and a brief description of what happened. This helps resolve issues faster.
Yes, 8mbets live chat and email support are active seven days a week, 24 hours a day. Whether it is night, early morning, or any other time — whenever you run into a problem, you can reach the support team.
Yes, the 8mbets support team provides service in both Bengali and English. This is specifically to serve Bangladeshi players — you can comfortably describe your issue in your own language.
The 8mbets email support team responds as quickly as possible, though a specific response time cannot be guaranteed. For urgent issues, live chat is the most effective option. For matters related to responsible gaming, the support team will respond with the same level of priority.
Welcome Bonus
Details on claiming the bonus and wagering
The welcome bonus is added automatically when you open a new account and make your first deposit. On 8mbets you receive a 200% bonus on your first deposit, up to ৳15,000. For example: deposit ৳1,000 and ৳2,000 in bonus is added, giving you a balance of ৳3,000.
Yes, it is possible to cancel a bonus. If you want to stay outside the wagering requirements, let the 8mbets support team know. However, once you have started using the bonus or a certain threshold has been crossed, cancellation may no longer be possible. Read the terms and conditions.
Slot games generally contribute in full to wagering. Some card and bingo games such as Go Goal Bingo, as well as fishing games, may also contribute, but live casino and sports betting may count less or be calculated differently. Check the terms and conditions or live chat for accurate information.
On 8mbets, wagering is calculated only on the bonus amount, not on the deposit. The bonus amount must be wagered 10 times. For example: deposit ৳15,200 and you receive a ৳15,000 bonus, giving a balance of ৳30,200 — before withdrawing you must place bets totalling ৳15,000 × 10 = ৳1,50,000.
No, the 8mbets 200% welcome bonus is available only once per account — at the time of the first deposit. If the same person tries to claim the bonus by opening multiple accounts, all accounts may be cancelled. Available for players aged 21 and above.
Still have questions? We are here to help
If the answers above have not resolved your issue, contact the 8mbets support team directly. Chat with us in Bengali via live chat or email — seven days a week, 24 hours a day.
Live Chat
Instant support on the site or app
Email Support
Language
Bengali and English