8mbets Privacy Policy

Welcome to 8mbets. This Privacy Policy ("Policy") explains how personal information of 8mbets platform users is collected, for what purposes it is used, how long it is retained, and how it is kept secure. Please read this policy carefully before using our website, mobile application, and all related services.

This Policy applies together with our Terms and Conditions, and both govern your relationship with the 8mbets platform. Using our services indicates that you have consented to the methods of data collection and use described in this Policy. Registering on our platform means you are 21 years of age or older and are giving your informed and voluntary consent to this Policy.

If any changes are made to this Policy, we will notify users by updating the date on the website. For significant changes, registered users will be notified directly.

8mbets collects only the information necessary to provide its services. Data is collected in two main ways: information provided directly by you, and information collected automatically through your use of the platform.

2.1 Information You Provide Directly

During account registration, verification, and transactions, you provide the following information:

• Full name, date of birth, and nationality
• Mobile number and email address
• National ID (NID) or other government-issued identity document details
• bKash, Nagad, or Rocket account number (for transaction purposes)
• Security question answers and account recovery information

2.2 Automatically Collected Information

When you use 8mbets, our system automatically records the following technical information:

• IP address and device information (operating system, browser type)
• Login time, session duration, and activity logs
• Gameplay history, bet records, and transaction details
• Data collected from cookies and similar tracking technologies
• Referral source and user navigation patterns

Collected information is used only for specific and legitimate purposes. 8mbets processes your data for the reasons described below:

3.1 Account Management and Verification

Your personal information is needed to complete the registration process, confirm your identity, and maintain account security. This helps prevent unauthorised access and fraudulent activity.

3.2 Processing Financial Transactions

Your mobile wallet details are used to ensure secure transactions through bKash, Nagad, and Rocket during deposits and withdrawals, and to maintain the required financial records.

3.3 Service Improvement

Usage data is analysed to improve your gameplay experience, make relevant game recommendations, and identify and resolve technical issues on the platform.

3.4 Customer Support

Your account and transaction information is used to provide effective support through 24/7 live chat and email, so that issues can be resolved quickly.

3.5 Legal Compliance

Retaining certain information is mandatory to meet Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements under applicable law, and to cooperate with investigations by relevant authorities.

3.6 Marketing Communications

With your consent, relevant promotional offers and updates may be sent to you. You can opt out of these communications at any time.

8mbets does not sell your personal information or transfer it to others for commercial purposes. However, in limited circumstances, information may be shared with specific third parties:

• Payment Processing: Information required to complete financial transactions through bKash, Nagad, and Rocket is shared with the relevant mobile financial service providers.
• Technology Service Providers: Only necessary information is shared with technology partners who assist in operating the platform, and they operate under strict confidentiality agreements.
• Legal Obligations: If disclosure of information is legally required under a court order, government directive, or applicable law, information will be shared with the relevant authorities.
• Fraud Prevention: In cases of suspected fraudulent activity under investigation, information may be shared with relevant security agencies.

Third-party service providers may only use data for specified purposes and are prohibited from using it for their own commercial benefit.

Cookies and similar technologies are used on the 8mbets website and application. Cookies are small text files stored on your device that help improve the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring account security, and cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings and to measure the usability of the platform.
• Analytics Cookies: Help improve the quality of service by analysing user behaviour. This information is processed in aggregated and anonymised form.

Cookies can be managed through your browser settings. However, disabling essential cookies may disrupt some important functions of the platform.

Protecting your personal and financial information is 8mbets' top priority. We apply industry-standard technical and administrative security measures:

• SSL/TLS Encryption: All data transmitted on the platform is protected by 256-bit SSL encryption, ensuring the confidentiality of data in transit.
• Data Encryption at Rest: Stored sensitive data is kept secure using strong encryption algorithms.
• Two-Factor Authentication: An OTP-based security layer has been added to account access.
• Server Security: Servers are kept secure through firewalls, intrusion detection systems, and regular security audits.
• Staff Training: Staff involved in data handling undergo rigorous privacy training and follow strict access controls.

However, no cybersecurity measure can guarantee complete protection. We therefore advise users to keep their passwords strong and not share their login credentials with anyone.

8mbets retains your personal information only for as long as necessary. The retention period depends on the type of data and the purpose for which it is used:

• Account Information: Retained while the account is active and for a specified period after closure in accordance with applicable law.
• Transaction Records: Financial transaction records are retained for a minimum of five years in accordance with legal and regulatory requirements.
• KYC Documents: Identity verification documents are retained for the period specified under applicable law.
• Logs and Activity Data: System logs are generally deleted automatically after 90 days, but may be retained longer for security investigations.

Once the retention period ends, data is securely and permanently deleted or anonymised so that it can no longer be linked to any individual.

You have certain important rights over your personal information, which 8mbets respects and helps you exercise:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request through the support team, you will receive a summary of your data.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you can request that it be corrected. Verification may be required to change your name, mobile number, or email.

8.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can turn them off from your account settings or through a support channel. However, important messages related to transactions and security cannot be stopped.

8.4 Right to Close Your Account

If you wish to stop using 8mbets' services, you can request account closure by following the Responsible Gaming guidelines or by contacting the support team directly. Even after account closure, some information will remain retained for a specified period due to legal obligations.

8mbets strictly enforces a 21+ age limit. Age is verified at the time of registration on the platform, and those under 21 are not permitted to open an account. If we find evidence that a minor has created an account, the account will be suspended immediately and all related data will be deleted.

For more information on the protection of minors and guidance on preventing addiction, please visit our Responsible Gaming page.

The 8mbets platform may sometimes contain elements linked to third-party payment gateways or game providers. These third parties have their own privacy policies, for which 8mbets is not responsible. We recommend reading their privacy policies before sharing information with these parties.

8mbets reserves the right to change this Privacy Policy due to business needs, technological changes, or legal requirements. In the event of changes:

• The "Last Updated" date at the top of the policy will be changed.
• Registered users will be notified of significant changes via email or in-app notification.
• The updated policy will take effect from the date of publication, and continued use of the platform will be considered consent to the new policy.

For any questions or unclear points about this policy, please contact our support team. To learn more about us, you can read our About Us page.

If you have any questions about this Privacy Policy, wish to request a correction to your data, or have any concerns about your personal information, please contact 8mbets:

• Live Chat: Available 24 hours a day, 7 days a week — click the chat icon on the platform
• Email: [email protected]
• Language: Support is available in Bengali and English

Our support team is always ready to respond to your requests and will assist you with any privacy-related matter.